Return and Exchange Policy

Return and Exchange Policy 

Secure payment options is committed to ensuring your satisfaction with any merchandise you have ordered from us.

Note we will not be able to accept returns which are not properly accompanied by the proper sales invoice. Please contact customer service for any exchanges and refunds.

Exchanges and refunds are applicable with the following guidelines.

  • Worn or used shoes are not exchangeable unless they are manufacturing defective within the allowed period.
  • Items can be exchanged in Al Khamis outlets within 14 days from the date of purchase for full priced merchandise.
  • Items exchanged must still be in Brand new, unworn condition and non-damaged packaging.
  • Defective items need to be exchanged within 14 days from the date of purchase.
  • com does not guarantee wear or tear on any damage, unrelated to the shoe manufacturer.

Kindly Note:

For refunds, Credit Note will be valid for six months from the date of issue. This credit note can be redeemed only one time, it cannot be used partially. You can use this credit note for the purchase of same value or higher value.

In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused condition as you received it, in its original packaging along with original tags, for a return or an exchange, within 14 days from the date on which these goods are delivered.

 You may return merchandise to us in the following ways:

  • Merchandise is returnable in our stores and to check which merchandise items cannot be returned in our stores please call our customer care on 24835129.
  • You can also visit the nearest respective Al Khamis store in OMAN, and return the merchandise in unused, saleable condition, along with the original sale invoice,
  • You may call gazalaonline customer support care at on 24835129, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.

Note we will not be able to accept returns which are not properly accompanied by the proper sales invoice.


Before accepting delivery of any merchandise, please confirm/ ensure that the packaging has not been damaged or tampered with. If you think that the merchandise is not in good condition and call our Customer Care at (24835129) or e-mail us at mentioning your order reference number. We shall replacement delivery is made to you at the earliest.

If you return any merchandise which is delivered to you in damaged condition, we will replace the merchandise and shipped at no additional charges.

.Returns/Exchange through courier collection:

Exchanges through courier or at our Al Khamis stores can be done, for merchandise with the same price as the said merchandise being returned. You may indicate clearly the replacement merchandise requested and our Customer Care Associate will confirm, if the said merchandise is available in available stock and whether the exchange can be made.

The refund against a return request made to customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice.

After the merchandise is received by and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 14 working days of receipt of the merchandise. In case of Cancellation, Refunds of payments charged to the Cardholders credit card will only be credited back to the Cardholder’s credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholders credit card account as that is managed by the Cardholders issuing bank.

Modification of Terms and conditions of Exchanges and Returns policy: may at any time modify the User Agreement without any prior notification to you. Management decision of the would be the final decision Subsequent to any modification of the User Agreement; we will inform you of the modifications in the User Agreement via e-mail at the address provided by you while registering In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified User Agreement.